[Gregp203]

I got a 2023 SL about three weeks ago. The dealer setup the account and logged in the app on my phone, but they made a typo in the email address. I logged out of the app and could not log back in since the dealer didn't give me the password they setup the account with and I could not change it because the email address for the account was invalid. I talked to nissan customer care and they setup a new account with the right email address and moved the VIN of my car to it. When I logged in I got "unable to connect to the server at this time" . I figured it takes some time to update , but days latter it is still happening. I have called the customer care many times on this. We have done troubleshooting steps

• try webstie instead of the App
• reinstall the App
• disable and re-enable data reporting in the car
• remove and create a new account
• setup wifi hot spot
• add vin to my sirusXM account

an escalation case was raised two weeks ago but no one has reached out to me and when I call for updates all they can tell me is the case is open. Has anyone experienced this problem? What should be my next course of action?

 

[23PFRC]

The dealer should be able to resolve the issue or set up a new account. When I bought my Pathfinder, they let me set up the account myself. I don’t think they are supposed to set it up for you.

 

[Gregp203]

I did setup a new account and have the vin assigned to it again. I did talk to the dealer , who was had made a follow up call and it seems he would call the same group to resolve this. It seems like a server side issue .

 

[Gregp203]

I was told in previous calls I will get an update email on my case but I didn't get anything than an automated email. On the 6th I was told an escalation agent would be contacting me on the 8th but that never happened. Today I am told again to wait 2 to 3 business days for the escalation agent

 

[thomasgoodwine304]

I am having the same problem now going on two months. I keep getting told they are working on it and I should hear from them in 2 or 3 days. Now TWO months. They have a escalation number with no progress. Don’t know who else to call.

 

[JayArras]

Great followup system they have, don't ya think?

 

[Gregp203]

@thomasgoodwine304
even hackers were able to utilize the feature for our cars

SiriusXM Vulnerability Lets Hackers Remotely Unlock and Start Connected Cars

Researchers have discovered a security vulnerability in SiriusXM services that allows remote hacking of connected cars from Honda, Nissan, Infiniti an

thehackernews.com

Nissan Connect uses the siruisxm connected vehicle services Home - SiriusXM Connected Vehicle Services . It seems like they provide a turn-key solution to car makers , so we are probably dealing with sirusXMcvs customer service

 

[gregp.203]

They have resolved the issue

 

[Melo79134]

They did not resolve mine! Going on two months!

 

[grodgrills]

They have resolved the issue

Do you know what they did to fix it? I’m having the same issue with my 2023 Pathfinder but no one seems to know what the problem is and they just keep pointing fingers at each other.

 

[Gregp203]

They did not mention how it was fixed.
I did notice that Nissan Owners Login | Nissan USA showed the correct mileage for the odometer so telematics were successfully getting somewhere. I mentioned this to the customer service agent in my last call before it started working. where I look at Nissan Owners Login | Nissan USA now it shows "none" for the odometer but NissanConnect is now working

 

[grodgrills]

Darn! Was hoping they said something so I could point them in the right direction. My owner portal does show the right mileage but it errors out when I try to go to Connect services. I guess I’ll just trust the process. Thanks for the reply!

 

[Johny_71]

Same here! So basically it a waiting game for them to figure it out?